EASYJET / TRAVEL

Customer capabilities.
Commercial change.

Commercial transformation of seating and customer account capabilities in a live airline environment.

Sitecore · MongoDB · Multidisciplinary delivery

THE DELIVERY / AT A GLANCE

01Commercial requirements
02Customer account capability
03Multidisciplinary teams
04Agile delivery

THE OPERATING CONTEXT

The situation.

Changes to seating and customer account capabilities brought commercial requirements and customer-facing technology into the same delivery programme.

Our contribution.

We led commercial transformation across those capabilities, working with Sitecore and MongoDB and embedding Agile delivery across multidisciplinary teams.

THE PRACTICAL VALUE

The work delivered.

The work combined customer-facing platform change with a delivery approach spanning business and technical disciplines.

WHAT THIS BRINGS TO YOUR PROGRAMME

Customer capabilities need clear commercial ownership and a delivery rhythm that connects the people designing the experience with those building and operating it.

CONNECT THE EXPERIENCE