leanproLet’s talk
Menu

Home / Experience / TUI Travel

TUI TRAVEL / TRAVEL

Many channels.
One coordinated programme.

Multi-country transformation across web, mobile, retail and contact centre platforms.

Hybris · Pega · Tibco · International delivery

Up to £5mProgramme budgets managed

Approximate summaries of delivery scope and results, reflecting work delivered with the wider teams.

THE DELIVERY / AT A GLANCE

  1. 01Cross-channel scope
  2. 02Platform dependencies
  3. 03International coordination
  4. 04Programme governance

THE OPERATING CONTEXT

The situation.

A multi-country programme needed to coordinate change across digital channels, retail and contact centre platforms, with delivery spanning several systems and teams.

Our contribution.

We led transformation across web, mobile, retail and contact centre platforms using Hybris, Pega and Tibco. Our programme delivery experience included budgets up to £5m across international teams.

THE PRACTICAL VALUE

The work delivered.

The work brought cross-channel technology and business change into coordinated programme delivery across countries.

WHAT THIS BRINGS TO YOUR PROGRAMME

A channel change rarely stays within one platform. Dependencies between customer journeys, integrations, operational teams and delivery locations need to be visible in the plan.

CONNECT THE EXPERIENCE

A useful next step.

RELEVANT SUPPORT

Explore the consultancy.

See how we can apply this delivery experience to your situation.

FREE WORKING TOOL

Prepare the next conversation.

Take a practical workbook into your next planning or readiness discussion.

Explore all our experience

LET’S CONNECT THE WORK

What needs to move forward?

Tell us what is changing, where you are in the process and where you need a clearer plan.

Start a conversation

website@leanpro.co.uk